Today I’ve got a problem with an user’s phone (Android), the phone was unable to sync with Microsoft Exchange 2013. Curiously, only the inbox was not syncing. All other folders were working fine.
Checking into event logs I’ve found one error related to the sync problem.
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An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization. URL= --- Exception start --- Exception type: Microsoft.Exchange.Data.Storage.SyncStateExistedException Exception message: The sync state named 2 already exists. Exception level: 0 Exception stack trace: at Microsoft.Exchange.Data.Storage.SyncState.CreateSyncStateFolderInFolder(SyncStateInfo syncStateInfo, Folder syncStateParentFolder, PropertyDefinition[] properties, Object[] values, ISyncLogger syncLogger) at Microsoft.Exchange.Data.Storage.SyncState.CreateSyncStateStoreObject(SyncStateStorage syncStateStorage, SyncStateInfo syncStateInfo, Folder syncStateParentFolder, PropertyDefinition[] properties, Object[] values, ISyncLogger syncLogger) at Microsoft.Exchange.Data.Storage.FolderSyncState.CreateSyncState(SyncStateStorage syncStateStorage, Folder syncStateParentFolder, ISyncProviderFactory syncProviderFactory, String syncFolderId, ISyncLogger syncLogger) at Microsoft.Exchange.Data.Storage.SyncStateStorage.CreateFolderSyncState(ISyncProviderFactory syncProviderFactory, String syncFolderId) at Microsoft.Exchange.AirSync.SyncCollection.OpenSyncState(Boolean autoLoadFilterAndSyncKey, SyncStateStorage syncStateStorage) at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync) at Microsoft.Exchange.AirSync.SyncCommand.OnExecute() at Microsoft.Exchange.AirSync.SyncCommand.ExecuteCommand() at Microsoft.Exchange.AirSync.Command.WorkerThread() Inner exception follows below: Exception type: Microsoft.Exchange.Data.Storage.ObjectExistedException Exception message: Could not create folder 2. Exception level: 1 Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderCreatePropertyBag.CreateMapiFolder() at Microsoft.Exchange.Data.Storage.FolderCreatePropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck) at Microsoft.Exchange.Data.Storage.CoreFolder.Save(SaveMode saveMode) at Microsoft.Exchange.Data.Storage.Folder.Save(SaveMode saveMode) at Microsoft.Exchange.Data.Storage.SyncState.CreateSyncStateFolderInFolder(SyncStateInfo syncStateInfo, Folder syncStateParentFolder, PropertyDefinition[] properties, Object[] values, ISyncLogger syncLogger) Inner exception follows below: Exception type: Microsoft.Mapi.MapiExceptionCollision Exception message: MapiExceptionCollision: Unable to create folder. (hr=0x80040604, ec=-2147219964) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=116] Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=220][latency=0] Lid: 52176 ClientVersion: 15.0.1076.9 Lid: 50032 ServerVersion: 15.0.1076.6009 Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropCreateFolder [28] Lid: 17082 ROP Error: 0x80040604 Lid: 25953 Lid: 21921 StoreEc: 0x80040604 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 41352 qdwParam: 0x8D29C49F7F66A52 Lid: 55033 dwParam: 0x0 Lid: 10786 dwParam: 0x0 Msg: 15.00.1076.000:LITIO Lid: 1750 ---- Remote Context End ---- Lid: 31418 --- ROP Parse Done --- Lid: 22417 Lid: 30609 StoreEc: 0x80040604 Lid: 29073 Lid: 20369 StoreEc: 0x80040604 Lid: 63664 Lid: 40448 StoreEc: 0x80040604 Exception level: 2 Exception stack trace: at Microsoft.Mapi.MapiExceptionHelper.InternalThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, Int32 ec, DiagnosticContext diagCtx, Exception innerException) at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, IExInterface iUnknown, Exception innerException) at Microsoft.Mapi.MapiFolder.InternalCreateFolder(String folderName, String folderComment, Boolean openIfExists, Boolean createSearchFolder, Boolean instantSearch, Boolean optimizedConversationSearch, Boolean createPublicFolderDumpster, Byte[] folderId, Boolean createInternalAccess) at Microsoft.Exchange.Data.Storage.FolderCreatePropertyBag.CreateMapiFolder() --- Exception end ---. |
After a research and the normal troubleshoot was done we decide to do the following
1. Remove the mobile partnership linked to the Mailbox, run the following command (replace the useralias with the alias of the username)
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Get-MobileDevice -Mailbox useralias |
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RunspaceId : c42a3abe-e15a-4999-b0d0-8a8aa90a4299 FriendlyName : iPhone 5s DeviceId : ApplDNPM4HW2FFGD DeviceImei : DeviceMobileOperator : DeviceOS : iOS 8.3 12F70 DeviceOSLanguage : pt DeviceTelephoneNumber : DeviceType : iPhone DeviceUserAgent : Apple-iPhone6C2/1206.70 DeviceModel : iPhone6C2 FirstSyncTime : 26/05/2014 20:13:19 UserDisplayName : mydomain.local/Usuários/John Doe DeviceAccessState : Allowed DeviceAccessStateReason : Global DeviceAccessControlRule : ClientVersion : 14.1 ClientType : EAS IsManaged : False IsCompliant : False IsDisabled : False AdminDisplayName : ExchangeVersion : 0.10 (14.0.100.0) Name : iPhone§ApplDNPM4HW2FFGD DistinguishedName : CN=iPhone§ApplDNPM4HW2FFGD,CN=ExchangeActiveSyncDevices,CN=John Doe,OU=Usuários,DC=mydomain,DC=local Identity : mydomain.local/Usuários/John Doe/ExchangeActiveSyncDevices/iPhone§ApplDNPM4HW2FFGD Guid : daec6592-9203-4031-b825-628466e311e1 ObjectCategory : myforest.local/Configuration/Schema/ms-Exch-Active-Sync-Device ObjectClass : {top, msExchActiveSyncDevice} WhenChanged : 04/06/2015 11:41:00 WhenCreated : 26/05/2014 17:13:20 WhenChangedUTC : 04/06/2015 14:41:00 WhenCreatedUTC : 26/05/2014 20:13:20 OrganizationId : Id : mydomain.local/Usuários/John Doe /ExchangeActiveSyncDevices/iPhone§ApplDNPM4HW2FFGD OriginatingServer : TITANIO IsValid : True ObjectState : Unchanged |
2. Run the following command to delete the phone from the user profile
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Remove-MobileDevice "mydomain.local/Users/FirstName LastName/ExchangeActiveSyncDevices/iPhone§ApplDNPM4HW2FFGD" |
The command executed without errors. So far things behaved as expected, but when I get mobile partnerships again, I get the same partnership as if it had never been deleted.
After walking in circles I’ve tried a long shoot. Seems that something was corrupted. Let’s check the user mailbox.
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New-MailboxRepairRequest -Mailbox johndoe -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview |
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Get-MailboxRepairRequest -mailbox johndoe | fl |
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RunspaceId : c42a3abe-e15a-4999-b0d0-8a8aa90a4299 Identity : a0598b5b-82db-45a7-8309-4ba865de95e2\6213348d-47c7-4ff5-8a44-9f7151039311\ef8f1654-bfeb-4786-a03f -2b0b238fdf72 Mailbox : d59341d9-d810-4291-b70e-b6c2ede007c6 Source : OnDemand Priority : Normal DetectOnly : False JobState : Succeeded Progress : 100 Tasks : {AggregateCounts} CreationTime : 03/08/2015 18:34:01 FinishTime : 03/08/2015 18:35:05 LastExecutionTime : 03/08/2015 18:35:05 CorruptionsDetected : 4 ErrorCode : CorruptionsFixed : 4 TimeInServer : 00:00:43.6290000 Corruptions : {Type:AggregateCountMismatch (Fixed:True), Type:AggregateCountMismatch (Fixed:True), Type:AggregateCountMismatch (Fixed:True), Type:AggregateCountMismatch (Fixed:True)} IsValid : True ObjectState : New |
Bingo. After the mailbox repair the mobile partnership remove worked fine. Reconfigured the device and everything is working again.
